Your role:
- Team management: You will guide, coach, motivate and manage a team of account managers. Create and maintain an inspiring and collaborative team environment with an open communication/feedback culture
- Lead the day-to-day: You will get involved (when needed) in operational tasks and support the team in merchant escalation calls or critical negotiations;
- Maintain & hit commercial targets: You ensure that your team hits set goals every quarter, both on a team and individual level;
- Align and collaborate: You work closely with local marketing, sales and account management to provide outstanding customer experience to marketers
- Drive initiatives and projects: You strengthen our efforts towards automation, smarter usage of commercial tools and "Account Management at scale" to achieve higher productivity and increase customer satisfaction
- Develop account plans: You plan how to further expand the relationship with our customers and carry out business reviews with the customer to create a long-term relationship
- Upselling: You identify the potential upsell and lead these opportunities to a conclusion - from the preparation of the offer, through the negotiation to the final signature of the contract
- Develop pricing: You negotiate strategies and give consultancy to our cross-functional teams
- Create best practices and KPIs: You support the productivity and success of the Key Account Management team and increase the customer satisfaction
Your profile:
- 6+ years of experience in a customer-facing B2B media role, preferably Account Management/Customer Success and 3+ managing people and enjoying helping develop others. Experience in the DOOH industry is a plus.
- Strong leadership and interpersonal skills: you listen, you have empathy, you can communicate effectively and convince when necessary
- A proven commercial edge and strong negotiation skills and consultative acumen
- Academic degree or comparable qualification, ideally with a focus on business and sales
- Experience in developing creative sales and brand campaign strategies to achieve market-based internal revenue targets
- Willingness to attend key industry events and trade fairs to maintain personal interaction with our prominent agency and advertiser contacts
- Ability to collaborate with other cross-functional team leads and individuals to drive forward strategic growth-oriented initiatives
- Fluent in German and English
- A basic willingness to travel
What we offer:
- Have an impact on an international and collaborative team of talented people who love what they do
- Enjoy an open-minded culture with room for growth and the ability to bring in your own ideas
- Work on a product that is used daily by millions of drivers in an increasing number of countries
- Grow professionally through frequent knowledge-sharing sessions and our growth & personal development framework
- Use modern tech (MacBook or Lenovo ThinkPad) in your daily work
- Relax during your 30 days annual leave (+ public holidays)
- Enjoy an open office in Munich’s vibrant Schwabing district, meet up with colleagues in our co-working space in Berlin, or enjoy the flexibility of working completely remotely within Germany
- Enjoy free coffee, beer, and snacks at the Munich office
- Benefit from our flexible working hours and our work-from-home policy
- Have fun at regular Team Events, Quarterly Team Challenges, Pizza Nights, Game Nights, etc
