Aftersales strategies have long been crucial not only for driving revenue but also for ensuring seamless customer service and satisfaction. With the rapid rise of connected mobility, OEMs now have an unprecedented opportunity to elevate these efforts, delivering personalized services and unlocking new revenue streams—all while enhancing the overall driver experience.
By turning the in-car screen into a central hub of interaction, OEMs can now deliver real-time, personalized services and offers directly to drivers—transforming the in-car experience into a key touchpoint for customer engagement and brand loyalty.
OEM Aftersales Evolved
Aftersales services—such as maintenance, repairs, and upgrades—are a critical component of OEM revenue streams and driver satisfaction. Traditionally and predominantly, these services have been physical and were handled through dealerships and service centers, but the growing prevalence of connected vehicles has opened new doors for direct communication with drivers.
For the very first time, OEMs can now push beyond traditional service reminders and notifications. Through 4screen’s driver interaction platform, OEMs can relay personalized solutions that solve real-time driver needs even during a drive - This is where the car screen becomes essential.
Because 4screen’s platform is integrated directly into the in-car screen, OEMs can utilize the previously untapped sensor data to create a seamless link between drivers and the services they need.
The Untapped Potential of In-Car Data
One of the most exciting developments in the connected mobility space is the ability to leverage in-car data to create highly contextualized, relevant, and timely offers and recommendations.
Vehicle sensors already collect a wealth of information about the car’s condition, from tire pressure to battery life. But what if OEMs could turn these diagnostics into actionable marketing touchpoints and solutions for their customers?
For example, a cracked windscreen detected by the vehicle’s sensors could trigger an alert on the car screen, not just informing the driver of the issue but also guiding them to the nearest service center with an exclusive offer.
This level of personalized, value-driven marketing is only possible thanks to the growing digitalization of the vehicle and the vast amounts of data it generates. And there are a number of unique direct benefits that OEMs can enjoy when they embrace this new opportunity:
- Boost Car Sales: By promoting test drives, new models, or trade-in offers at key moments, OEMs drive traffic to dealerships to increase sales.
- Increase Aftersales Share: Turn service reminders into personalized offers that make drivers feel cared for and lead them to take action - whether it's booking a service appointment or heading to the nearest dealership.
- Enhance Brand Loyalty: By delivering relevant, timely offers, OEMs can build stronger relationships with their drivers, ensuring that their brand remains top-of-mind for future purchases and services.
Now that we understand the benefits, the next question is: How specifically can OEMs take advantage of these unique aftersales opportunities?
4screen - Your New Aftersales In-Car Channel
With 4screen’s driver interaction platform, OEMs can now make the most of the car screen by providing targeted, interactive marketing campaigns that seamlessly integrate into the driving experience. Through a variety of ad formats that are integrated directly into the in-car screen, OEMs can connect with drivers at critical moments, ensuring that aftersales opportunities are maximized.
- Branded Pins: Highlight new models, dealerships, or service centers directly on the map to raise drivers’ awareness of relevant touchpoints during their journey.
- Sponsored In-Car Search: Appear at the top of search results when drivers look for nearby service locations. Enrich the experience with offers, special promotions, or booking options.
- In-Car Recommendations: Leverage real-time data to guide drivers to the services they need, such as oil changes or tire replacements. By converting service notifications into recommendations, OEMs can turn routine alerts into revenue-generating and value-adding opportunities.
OEMs can use these innovative, targeted interactions to increase and track the effectiveness of their aftersales campaigns, ensuring that drivers receive timely, relevant offers that enhance their experience and build brand loyalty.
But what could these creative campaigns look like on the car screen?
Creative Aftersales Campaign Ideas for OEMs
As the lynchpin of connected mobility, the in-car screen now provides a direct channel to drivers, allowing OEMs to run innovative campaigns that go beyond standard service reminders. Here are a few examples to showcase the opportunities that lay ahead:
Boosting Car Sales with Test Drive Promotions
Instead of waiting for customers to come to dealerships, OEMs can use in-car notifications to engage drivers. For instance, a driver nearing the end of their lease could be offered the chance to test-drive a new model at a nearby dealer—complete with a time-limited offer.
Service Reminders Turned into Offers
A service reminder can be so much more than just an alert. By turning it into a personalized offer, such as a discounted oil change or tire replacement, OEMs can increase aftersales share while providing added value to drivers.
Co-Branding Opportunities
OEMs can partner with businesses to create unique in-car offers. For example, a dealer could promote a free coffee at the dealership’s charging station, creating a memorable and positive interaction for drivers.
The Future of OEM Aftersales Marketing is Here
As the automotive industry continues to embrace connected mobility, the in-car screen has become a critical tool for OEMs looking to innovate their aftersales strategies.
And by leveraging 4screen’s driver interaction platform, OEMs can tap into real-time data to deliver personalized, meaningful offers directly to drivers - helping to unlock new revenue streams while enhancing the overall driving experience.
In-car marketing is no longer a future concept; it’s happening right now. And the OEMs that seize this opportunity will be at the forefront of innovation, driving the future of aftersales marketing and fostering long-term loyalty with their drivers.
To learn more and get started, click here and speak with one of 4screen’s Automotive Specialists today.
